We will offer vouchers worth at least 50% of their loss, to any private customer who prepaid for an Alien Pinball Machine from Heighway Pinball that was not delivered.
Pinball Brothers is not Heighway Pinball. But we can offer vouchers towards the cost of our games to
the people who deserve it for hanging in there and who believed in the Alien concept. The vouchers can be used with all of our distributors when you buy a Pinball Machine from Pinball Brothers.
Send an email to
support@pinballbrothers.com with the following information:
• Proof of payment showing currency, amount, date and to what bank account you made the payment.
• Proof of not getting your money back. For example, a statement from Paypal or your credit card
company that this money was not insured and did not get paid back.
• Dialogue with Heighway Pinball (Emails etc. to back up your claim.)
This is a voluntary offer by Pinball Brothers. We will decide who is eligible and a voucher claim cannot
be enforced by legal action or otherwise.
Requests can be made until 28th February 2021. After review by us, vouchers will be distributed in
April 2021 to those who are eligible. Expiry date for vouchers is 31st December 2023.